Terms of service
1. Introduction
These Terms of Service (“Terms”) govern your use of the Doune House Pods website and any bookings or services provided by Doune House Pods (“we”, “us”, or “our”).
By accessing our website, making an enquiry, or booking a stay at Doune House Pods, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use this website or our booking services.
2. Nature of Our Services
Doune House Pods provides luxury glamping accommodation located in Strathglass near Inverness in the Scottish Highlands.
Our services may include:
• Short-term accommodation stays
• Guest communication before and during bookings
• Local information and travel guidance for visitors
• Website content designed to help visitors plan trips to the surrounding area
All bookings are subject to availability and confirmation through our booking system.
Descriptions, images, and information relating to the accommodation are intended to provide a general representation of the property and guest experience. While we aim to ensure accuracy, features, amenities, availability, and pricing may change from time to time.
Final booking details are confirmed during the booking process.
3. Booking Platform
Accommodation bookings are processed through an external booking platform.
When making a booking, you may be redirected to the booking provider where additional terms, payment processing procedures, and booking conditions may apply.
We are not responsible for technical issues, errors, or service interruptions associated with third-party booking platforms.
4. Pricing & Payments
All prices displayed on our website or booking platform are subject to change without notice.
Payment requirements, including deposits or full payment at the time of booking, will be clearly displayed during the booking process.
A reservation is only confirmed once payment has been successfully processed and a booking confirmation has been issued.
5. Cancellations & Changes
Cancellation policies will be displayed during the booking process and may vary depending on the booking conditions selected.
Guests are responsible for reviewing cancellation terms before completing a booking.
We reserve the right to cancel or modify bookings in exceptional circumstances, including situations beyond our reasonable control.
6. Guest Responsibilities
Guests staying at Doune House Pods agree to:
• Treat the accommodation and surrounding property with care and respect
• Follow any house rules communicated before or during the stay
• Comply with all applicable laws and regulations
• Avoid excessive noise or behaviour that may disturb neighbours or the surrounding environment
Guests may be held responsible for damage caused to the accommodation or property during their stay.
7. Rural Environment Notice
Doune House Pods is located in a rural Highland environment.
Guests should be aware that countryside locations may include natural conditions such as:
• Uneven ground or natural terrain
• Wildlife and livestock in surrounding areas
• Insects or outdoor pests common in rural locations
• Limited outdoor lighting at night
• Weather conditions typical of the Scottish Highlands
Guests are responsible for exercising reasonable care when moving around the property and surrounding countryside.
By visiting or staying at Doune House Pods, you acknowledge and accept the natural characteristics of a rural environment.
8. Website Information
The information provided on this website is for general informational purposes only.
While we strive to ensure that information on the website is accurate and up to date, we make no representation or warranty of any kind — express or implied — regarding the accuracy, adequacy, reliability, availability, or completeness of any information provided.
Information about travel destinations, weather conditions, local attractions, activities, or surrounding areas is provided for general reference only and may change without notice.
Your use of this website and reliance on any information is entirely at your own risk.
9. Travel & Activity Information
Content relating to travel, outdoor activities, and local attractions within the Scottish Highlands is provided as general guidance.
We do not guarantee the safety, accessibility, or availability of any activity, attraction, route, or location mentioned on this website.
Visitors are responsible for assessing their own safety, abilities, and suitability when participating in outdoor activities.
10. Third-Party Links & Services
This website may include links to third-party websites, booking platforms, or local service providers for informational purposes.
We do not control and are not responsible for the content, policies, accuracy, or availability of external websites.
Visiting third-party websites is done entirely at your own discretion and risk.
11. Website Use
You agree not to:
• Misuse this website
• Attempt unauthorised access to website systems or infrastructure
• Copy, reproduce, or distribute website content without permission
• Use website content for competing commercial purposes
All text, images, branding, and website content remain the intellectual property of Doune House Pods unless otherwise stated.
12. Limitation of Liability
To the fullest extent permitted by law, Doune House Pods shall not be liable for:
• Personal injury occurring during a stay except where caused by proven negligence
• Loss, theft, or damage to guest belongings
• Travel disruptions affecting arrival or departure
• Events outside our reasonable control
• Errors or omissions in website information
• Third-party services or external websites
Our total liability, where applicable, shall not exceed the amount paid for the booking in question.
Use of this website and our services is undertaken at your own risk.
13. Privacy
We respect your privacy and handle personal data in accordance with our Privacy Policy.
Please refer to the Privacy Policy page for full details regarding how personal information is collected, stored, and used.
14. Force Majeure
We shall not be liable for failure or delays in providing services due to circumstances beyond our reasonable control, including but not limited to:
• Severe weather conditions
• Natural disasters
• Government restrictions
• Utility outages
• Technical system failures
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Scotland.
Any disputes arising from these Terms or from bookings made through this website shall be subject to the jurisdiction of the Scottish courts.
16. Amendments
We reserve the right to update or amend these Terms at any time.
Updated versions will be published on this page with a revised effective date.
Continued use of the website or booking services indicates acceptance of the updated Terms.