Privacy policy
1. Who We Are
Doune House Pods (“we”, “us”, or “our”) operates a small luxury glamping site located in Strathglass near Inverness in the Scottish Highlands.
This Privacy Policy explains how we collect, use, store and protect personal data when you:
• Visit our website
• Submit a contact enquiry
• Make a booking enquiry
• Complete a booking through our booking platform
• Communicate with us directly
We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.
2. What Personal Data We Collect
We collect personal data only where necessary to operate our website, respond to enquiries, and manage bookings.
A. Basic Contact Information
When you contact us or submit an enquiry, we may collect:
• Name
• Email address
• Phone number
• Message content
This information is used solely to respond to your enquiry.
B. Booking Information
If you make a booking through our external booking platform, we may receive information such as:
• Name
• Email address
• Phone number
• Booking dates
• Guest numbers
Payment details are processed securely through the booking platform and are not stored on our website.
C. Technical Data
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type and version
• Device type
• Pages visited
• Website interaction data
This information helps us improve website performance and understand how visitors use the site.
3. How We Use Your Information
We use personal data only for legitimate operational purposes, including:
• Responding to enquiries
• Managing accommodation bookings
• Communicating with guests before or after their stay
• Improving our website and guest experience
• Complying with legal and accounting obligations
We do not sell, rent or trade personal data.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
• Performance of a contract – to manage bookings and guest communication
• Legitimate interests – operating and improving the website and business
• Legal obligations – accounting and tax compliance
• Consent – where applicable (for example if you choose to contact us)
5. Data Sharing
We only share personal data where necessary to operate our services or comply with legal obligations.
This may include:
• Our booking platform provider (ResNexus)
• Payment processing providers used by the booking platform
• Website hosting services
• Analytics providers
• Professional advisors such as accountants where required
These service providers are expected to maintain appropriate data protection standards.
6. International Data Transfers
Because we may use third-party service providers based outside the United Kingdom or European Economic Area, personal data may be processed internationally.
Where this occurs, appropriate safeguards are implemented in accordance with applicable data protection laws.
7. Data Retention
We retain personal data only for as long as reasonably necessary.
Typical retention periods include:
• Booking records – up to 7 years for accounting and compliance purposes
• Enquiries – up to 3 years
• Website analytics data – as determined by analytics platform settings
You may request deletion of your data unless we are legally required to retain it.
8. Data Security
We take reasonable technical and organisational measures to protect personal data against:
• Unauthorised access
• Loss
• Misuse
• Alteration
However, no method of online transmission is completely secure. We take appropriate steps to minimise risk.
9. Your Rights
Under applicable data protection laws, you may have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to certain types of processing
• Request data portability
• Lodge a complaint with a data protection authority
To exercise these rights, you may contact us using the details below.
10. Cookies
Our website may use basic cookies and analytics tools to understand how visitors interact with the website and to improve functionality.
You can control or disable cookies through your browser settings.
Disabling cookies may affect certain website features.
11. Contact
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: mags@dounehousepods.com
12. Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes.
Updates will be published on this page with the revised effective date.
Your continued use of the website indicates acceptance of the updated policy.